About Us Premium Service. Partnership Quality.

MDPC

At Maugle Data Processing Center, we are more than just a Business Process Outsourcing (BPO) company. We are your trusted offsite partner, committed to delivering a premium service at a competitive price that includes business continuity to give you peace of mind.

 

Founded in August 2015 by Tyler Maugle after recognising the need for a BPO provider that prioritised service and quality over everything else. MDPC has grown from humble beginnings with a team of 3, to a team of over 170, providing managed operations and end-to-end services within the Freight, Customs and Logistics industries from Manila, Philippines.

 

It’s our mission to mould formidable partnerships with our clients. To let our hard work, dedication, transparency and willingness to adapt be the driving force behind our product, so much so, that it sells itself.

 

We envision ourselves as a trusted, long-term partner with our clients. We never want to be viewed as just a 3rd party service provider.

OUR VISION

To be viewed, respected, and appreciated as an integral, reliable, transparent, efficient, and Trusted Partner by all our clients. We never wish to be viewed as just another 3rd party service provider that is easily replaced.

OUR MISSION

To mould formidable partnerships with our clients by doing things right the first time, always evolving in the right direction where our product sells itself with proven hard work, dedication, accuracy, transparency, accountability, and the willingness to always adapt and accept new challenges our clients may afford us.

OUR CORE VALUES Find reasons to choose us as your freight partner

Operational Excellence

  • We put emphasis on making sure that we deliver the tasks accurately, promptly and in the most efficient and effective manner.
  • We are dedicated to continuous improvement and consider every opportunity as a growth and learning experience.
  • We make sure that our processes can adapt to the ever-changing business environment of our clients.

Employee Focused

  • We take great care of our employees as they are a part of the MDPC family and the single most important asset that we have.
  • We make sure that there is a realistic balance between work and life.
  • We value their contribution, seek their suggestions, and are included in our decision making.
  • We ensure that they are provided with the knowledge they need to effectively perform their job and are equipped with cross training abilities and the ability to train newly recruited staff.
  • Employees are rewarded frequently for their efforts and as they progress within MDPC including promotions wherever possible within their teams.

Accountability

  • We work with the mindset that we are accountable for our actions.
  • We take responsibility for our mistakes, and make sure that corrective actions are put in place to ensure that errors are minimized, if not eliminated, by training, updating notes and standard operating procedures.

Trusted Partner

  • We treat confidentiality with utmost importance.
  • We strictly protect confidential information and keep all confidentiality agreements protected for sustainable business partnerships that do not lead to serious legal breach.
  • We are not just a third-party service provider.  We are a partner. We partner with our clients in fulfilling their operational strategic goals. Doing so propels their business and gives them a competitive edge against their competition.

Team Work

  • We collaborate with all clients and their employees.
  • We build strong relationships with the people that we work with.
  • We embrace all client visits and ensure that clients feel at home.
  • We celebrate success together. We participate in activities that express physical, social, mental, and spiritual awareness.
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