Who are We?

Maugle Data Processing Center (MDPC) was established in August, 2015 as a Business Process Outsourcing (BPO) company that specialises in providing managed operations and services for clients in the Freight and Customs industry from Manila, Philippines.

Today we have grown from a team of 3 to over 160, servicing clients from Australia, New Zealand, USA, Canada and Europe.

At MDPC, we are your premium trusted offsite partner in fulfilling your operational goals. We do this by offering:

  • Cost Effective,
  • Transparent,
  • Reliable,
  • Confidential,
  • Sustainable outsourcing solutions.

When companies utilise outsourcing to comprehensively service their clients, they free up domestic resources so they can focus on core business areas that truly count like client interactions, sales and business growth.

Equipped with vast experience covering all aspects of customs, warehousing, accounts, transport & freight forwarding integrated with our expertise in managing our offshore operations, including staff payroll, hiring, engagement, training and overall operational management.

Partner with MDPC to achieve your business goals faster and gain a competitive edge!

Welcome We’ll be your TRUSTED OFFSITE PARTNERS

Why Work With MDPC

While we acknowledge the existing competition in this arena, we wish to highlight that our organisation is not a run-of-the-mill staffing provider. We take pride in being a premium outsourcing solution, and the following features distinguish MDPC from other players…

Importance of Offshoring

Outsourcing business functions can save approximately 70%-80% per person when factoring in all operational costs associated with having a domestic team member. These costs may include wages, office space requirements, and government-related…

How It Works?

From initial consultation to full implementation.

  1. Planting the Seed
  2.  Initial Consultation
  3. Mapping of Procedures / Draft SOP
  4. Finalisation of SOP
  5. Implementing Role
  6. Establish Ongoing Role

SERVICES Premium Service, Partnership Quality

Imports Functions

  • Email Management – Personal and Group
  • Pre-alert Documents: Vetting, Chasing & eDocing
  • Job Registrations & Updates: Consolidation, Shipment & Brokerage File
  • Organization Set-up: Creating Importer and/ or Supplier Code
  • Telex Release: Chasing and Updating
  • Local Tax Invoice & EDO Chasing
  • Shipment Tracking: Monitoring, Tracking and Updating
  • Vendor Invoices: Accruing Charges and eDocing
  • Pre-alert & Arrival Notice: Processing and Sending
  • Security Filing: US & Canada – ISF & eManifest Filing/ AU: SCA Lodgement
  • Container Monitoring: Availabilities, Last Free Day & Empty Return

Exports Functions

  • Email Management – Personal and Group
  • Quotations: Sending Rates to Agents
  • Sailing Schedules Checking
  • Shipment Details/ Documents Chasing to Supplier
  • Pick-up & Delivery: Arrange to Transport Company
  • Job Registrations & Updates: Consolidation & Shipment
  • Booking: Arrange to Shipping Lines/ Co-loader
  • Forwarding Instructions: Sending to Shipping Lines/ Co-loader
  • Draft & Final MBL: Chasing, Vetting, Revising & Approving to Shipping Lines/ Co-loader
  • Pre-Alert Documents: Preparing and Sending to Agent

Transport

  • Email Management – Personal and Group
  • Pre-alert Documents: Vetting, Chasing & eDocing
  • Job Registrations & Updates: Consolidation, Shipment & Brokerage File
  • Organization Set-up: Creating Importer and/ or Supplier Code
  • Telex Release: Chasing and Updating
  • Local Tax Invoice & EDO Chasing
  • Shipment Tracking: Monitoring, Tracking and Updating
  • Vendor Invoices: Accruing Charges and eDocing
  • Pre-alert & Arrival Notice: Processing and Sending
  • Security Filing: US & Canada – ISF & eManifest Filing/ AU: SCA Lodgement
  • Container Monitoring: Availabilities, Last Free Day & Empty Return

OUR VISION

To be viewed, respected, and appreciated as an integral, reliable, transparent, efficient,  and Trusted Partner by all our clients. We never wish to be viewed as just another 3rd party service provider that is easily replaced.

OUR MISSION

To mould formidable partnerships with our clients by doing things right the first time, always evolving to the right direction where our products sell itself with proven hard work, dedication, accuracy, transparency, accountability, and the willingness to always adapt and accept new challenges our clients may afford us.

OUR CORE VALUES Find reasons to choose us as your offsite partner

Operational Excellence

  • We put emphasis on making sure that we deliver the tasks accurately, promptly and in the most efficient and effective manner.
  • We are dedicated to continuous improvement and consider every opportunity as a growth and learning experience.
  • We make sure that our processes can adapt to the ever-changing business environment of our clients.

Employee Focused

  • We take great care of our employees as they are a part of the MDPC family and the single most important asset that we have.
  • We make sure that there is a realistic balance between work and life.
  • We value their contribution, seek their suggestions, and are included in our decision making.
  • We ensure that they are provided with the knowledge they need to effectively perform their job and are equipped with cross training abilities and the ability to train newly recruited staff.
  • Employees are rewarded frequently for their efforts and as they progress within MDPC including promotions wherever possible within their teams.

Accountability

  • We work with the mindset that we are accountable for our actions.
  • We take responsibility for our mistakes, and make sure that corrective actions are put in place to ensure that errors are minimized, if not eliminated, by training, updating notes and standard operating procedures.

Trusted Partner

  • We treat confidentiality with utmost importance.
  • We strictly protect confidential information and keep all confidentiality agreements protected for sustainable business partnerships that do not lead to serious legal breach.
  • We are not just a third-party service provider.  We are a partner. We partner with our clients in fulfilling their operational strategic goals. Doing so propels their business and gives them a competitive edge against their competition.

Teamwork

  • We collaborate with all clients and their employees.
  • We build strong relationships with the people that we work with.
  • We embrace all client visits and ensure that clients feel at home.
  • We celebrate success together. We participate in activities that express physical, social, mental, and spiritual awareness.
MDPC-Employees-Outsourcing-Philippines

How It Works? From Initial Introduction to Full Implementation Process

The initial contact with the potential client and future partner. This involves demonstrating the benefits of outsourcing and, in particular, outsourcing with MDPC. This also includes follow up communications.

Client has agreed that outsourcing will be beneficial to their business. Serious discussions between the client and MDPC to target areas of potential outsourcing.

MDPC will be involved with assisting the client to prepare the draft SOP. It is then reviewed by MDPC management and sent back to client for final amendment. Trained staff is prepared for the upcoming role.

Final SOP has been received and intended start date established. Role is ready to start.

MDPC will commence with the new role. Heavily managed and guided by the management team. This process will also involve tweaking the SOP as new information is received.

This stage will represent the complete implementation of the new role. Your offsite staff member will be 100% independent from MDPC management’s oversight.

Contact us to get setup and start the FREE 30-Day trial now!