About Us Premium Service. Partnership Quality.

Who are We?

Maugle Data Processing Center (MDPC) was established in August, 2015 as a Business Process Outsourcing (BPO) company that specialises in providing managed operations and services for clients in the Freight and Customs industry from Manila, Philippines.

Today we have grown from a team of 3 to over 150, servicing clients from Australia, New Zealand, USA, Canada and Europe.

At MDPC, we are your premium trusted offsite partner in fulfilling your operational goals. We do this by offering:

Cost Effective,
Transparent,
Reliable,
Confidential,
Sustainable outsourcing solutions.

When companies utilise outsourcing to comprehensively service their clients, they free up domestic resources so they can focus on core business areas that truly count like client interactions, sales and business growth.

Equipped with vast experience covering all aspects of customs, warehousing, accounts, transport & freight forwarding integrated with our expertise in managing our offshore operations, including staff payroll, hiring, engagement, training and overall operational management.

Partner with MDPC to achieve your business goals faster and gain a competitive edge!

OUR VISION

To be viewed, respected, and appreciated as an integral, reliable, transparent, efficient, and Trusted Partner by all our clients. We never wish to be viewed as just another 3rd party service provider that is easily replaced.

OUR MISSION

Our objective as a collective team is to get things right the first time – if unsure, ask questions, never guess, and put our business in a position of weakness by doing so. In our eyes there is no stupid questions, always ask questions if not 100% sure, learn, make notes, update SOP’s and ensure we are evolving in the right direction.

Molding formidable partnerships with our clients is key to success for all involved.

Our product is to sell itself within, with proven hard work, dedication, accuracy, transparency, accountability, the willingness to always adapt and accept new challenges our clients may afford us.

OUR CORE VALUES Find reasons to choose us as your freight partner

Operational Excellence

We put emphasis on making sure that we deliver the tasks accurately, on time in the most efficient and effective way. We are dedicated to continuous improvement and consider every opportunity as growth and learning experience. We make sure that our processes can adapt to the ever-changing business environment of our clients.

Employee Focused

We take great care of our employees as they are a part of them MDPC Family. They are the single most important asset that we have. We make sure that there is a realistic balance between work and life. We value their contribution, seek their suggestions, and are included in our decision making. We ensure that they are provided with the knowledge they need to effectively perform their job as well as being equipped with cross training abilities and the ability to train newly recruited staff. They are rewarded frequently for their efforts and as they progress within MDPC, including Promotions wherever possible within their teams.

Accountable

We work with the mindset that we are accountable for our actions. We take responsibility for our mistakes, make sure that corrective actions are put in place to ensure any errors cease by way of further training, updating notes and SOP’s if not captured initially.

Trusted Partner

We treat confidentiality with utmost importance. Confidential information is kept and protected. We will be happy to sign any confidential agreements/contracts our clients may request of us to ease any concerns. Without Confidentiality our business would not be sustainable. Our staff all sign strict confidentiality contracts with serious legal amifications if broken. We are not just a 3rd party service provider, we are a partner. We move along with our partners in fulfilling their operational strategic goals to comprehensively service their clients. By doing so propels their business and gives them a competitive edge against the competition.

Team Work

We collaborate with all clients and their employees. We build strong relationships with the people that we work with. We embrace all clients’ Manila office visits and ensure to make all our clients feel at home. For our employees at MDPC Manila, we have weekly basketball events, team building nights out, annual team building weekend away and anniversary celebration for another successful year of operation.